Refund policy
Return Policy for Nei Native Lifestyle Pvt. Ltd.
Purpose
This Return Policy outlines the conditions and procedures for returning products purchased from Nei Native Lifestyle Pvt. Ltd. through our direct-to-consumer (D2C) e-commerce platforms. The policy ensures a hassle-free and transparent return process for our customers.
Scope
This policy applies to all products sold by Nei Native Lifestyle Pvt. Ltd.
Return Eligibility
Customers may return products under the following conditions:
1. Damaged or Defective Products: If the product is received in a damaged or defective condition.
2. Incorrect Product Delivered: If the product received does not match the order placed.
3. Quality Concerns: If the product does not meet quality expectations upon delivery.
4. Unopened and Unused Products: Returns for any reason, provided the product is unopened, unused, and in its original packaging.
Return Window:
Returns must be initiated within 7 days of delivery.
Non-Returnable Items:
The following products are not eligible for return:
Items marked as "final sale" or "non-returnable" on the product page.
Products that have been opened, used, or tampered with.
Products returned after the specified return window.
Return Procedure:
1. Initiating a Return
Customers can initiate a return by contacting our Customer Support team via:
Email: hello@neinative.com
Phone: +91-9819815533
Provide the order number, reason for return, and any supporting photos (if applicable).
2. Return Authorization
Upon approval, customers will receive a Return Authorization Number (RAN) along with instructions for returning the product.
3. Product Return
Customers are required to securely package the product and include the RAN.
Nei Native will arrange for a courier pick-up or provide a return shipping label.
4. Inspection and Refund
Once the returned product is received, it will be inspected to ensure compliance with the return conditions.
Refunds will be processed within 7-10 business days after inspection and approval.
Refund Options:
Original Payment Method:
